Cancellation policy

This policy outlines how you can modify or cancel subscription and pre-order purchases made through our store.

Subscriptions

When you purchase a subscription, you agree to receive recurring deliveries based on the delivery frequency and product selections you choose at checkout. By subscribing, you authorise us to store your payment details securely and charge your chosen payment method for each recurring order.

Subscription Flexibility

We want your subscription to work for you. You can:

• Pause or skip upcoming orders
• Edit your next delivery date
• Change delivery frequency
• Swap items within your subscription
• Update your shipping or billing details

These changes can be made at any time before your next order processes.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

Subscription Cancellation Terms

To maintain the integrity of our subscription pricing and benefits, subscriptions may be cancelled after your first two (2) subscription orders have been completed.

After these two orders, you may cancel at any time with no penalty.

To cancel, pause, modify or update your subscription:

• Log into your account and navigate to “Manage Subscriptions”, or
• Email us at hello@skines.online and our support team will assist you.

Please note: Subscription orders that have already been processed or shipped cannot be cancelled, but may be eligible for return according to our Returns Policy.

See our Returns Policy for more details on returns and refunds.

Need Help?

For any questions about subscriptions, please contact us at hello@skines.online. We’re always here to help.